Download your JooTicket package by clicking download link from your account
JooTicket Package contains:
- Joomla Component for osTicket.zip(com_osticket.zip,Modules folder,README file)
InstallationFor new installation download only Joomla 1.5 Component for osTicket.zip file.
Unpack First your downloaded Joomla 1.5 Component for osTicket.zip file.
Login to Joomla Administrator panel and click to Extention ===> Install/Uninstall
Browse file com_osticket.zip and click Upload file & install
If your site run with PHP Safe mode or max_execution_time is to low you may receive following error:
In this case please use the mode Two
Open FTP connection to your Joomla site, locate and open tmp folder and upload com_osticket.zip to the server.
Go to Extention ===> Install/Uninstall and insert the link(Install from URL:) leading to your tmp folder. (http://www.YOUR_JOOMLA_SITE.com/tmp/com_osticket.zip) and click install
After a while you should see screen indicating installation Success
Delete uploaded com_osticket.zip file from your tmp folder(Important)
First, unzip all of the files locally. Then transfer the files (using FTP) to a folder in the tmp directory (for example /home/demophpsoft/public_html/tmp/com_osticket/) for the com_osticket.zip you are installing. Then Go to Joomla Installer Extention ===> Install/Uninstall , but select "Install From Directory" indicating the correct folder name. This folder name should be an absolute path from the root of the filesystem(for example /home/demophpsoft/public_html/tmp/com_osticket/) .
Then click on install button.
JooTicket modules/Plugins installation.
From Extention ===> Install/Uninstall browse a module file mod_jooticket.my_tickets.zip and click Upload file & install(You will get all the modules in your package Joomla Component for osTicket\Modules\Joomla 1.5.x or Joomla 1.6.x folder)
After Installation now you can access your JooTicket admin panel.
You can find JooTicket admin panel on Joomla admin Menus Components ===> JooTicket
Go To Extentions ===> Module Manager, find JooTicket's module which you have installed, configure and enable.
Assign Menu Items
Go To Menus ===> Choose Menu where you wish to assign JooTicket, and create new menu item with JooTicket menu type
Now you are done!!!
If you have any questions please feel free to submit a ticket Support Ticket