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The email piping is a technique of sending email message as an input to a program rather than appending the message to the mailbox file, allowing for real-time email delivery and handling. Every mail server has its own rules and procedures for mail delivery, making it hard to provide common instructions for configuring an MTA. You should refer to your hosting manual or contact your hosting provider for email piping instructions if none of the methods below works for you.
Local piping refers to the case where osTicket is installed on a server also handling your emails. Most shared hosting users fall into this category.
Add a forwarding rule for each of the email addresses to /path/to/api/pipe.php.
For example forward email@example.com to "|/path/to/api/pipe.php"
CPANEL X Instructions
CPANEL -> Email -> Forwarders -> Add Forwarder
1. Address to a forwarder: <EMAIL>@domain 2. Advanced Options -> Pipe to a Program: "public_html/components/com_osticket/api/pipe.php"
3. Click 'Add Forwarder' button
When complete you will see:
<EMAIL>@domain to |/home/<USERNAME>/public_html/components/com_osticket/api/pipe.php
Please wait... it will take a second!